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Coastal FCU Contracts with LoanLink Center

RALEIGH, N.C. - Coastal FCU, the second largest credit union in North Carolina, has partnered with The LoanLink Center to bring 24/7 online and telephone lending solutions to the $1.3 billion credit union's more than 120,000 members. The LoanLink Center, formed in October 2002 by CUNA Mutual Group and APPRO,...

By Staff Writer | Updated on May 18, 2004

RALEIGH, N.C. – Coastal FCU, the second largest credit union in North Carolina, has partnered with The LoanLink Center to bring 24/7 online and telephone lending solutions to the $1.3 billion credit union’s more than 120,000 members. The LoanLink Center, formed in October 2002 by CUNA Mutual Group and APPRO, provides credit unions with a wide range of contact center services that expand and integrate channels including the Internet, email, fax and telephone. Keith Hackley, svp/chief operating officer at CFCU, said The LoanLink Center’s ability to effectively cross-sell loan protection and provide routine account transactions and inquiries to members was one of the deciding factors in the credit union’s decision. He added that the “data transfer compatibility of APPRO’s and LOANLINER’s system with our makes a perfect fit.” The LoanLink Center combines CUNA Mutual’s LOANLINERT forms and loanliner.comT systems with APPRO’s loan origination system and established lending call center technology. The LoanLink Center serves more than 240 CUs.

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