EAST LANSING – The biggest contemporary issue most credit unions have with the disabled is the upgrading of their fleet of ATMs to comply with the regulations mandated by the Americans With Disabilities Act. One credit union, the $1 billion Michigan State University FCU, has upgraded its ATMs for use by the visually disabled. The ATM is designed to accept a standard set of headphones that allows the user to listen to an audio tutorial, the credit union explained. After the tutorial the user can perform any normal transaction and will even be told if the ATM is out of order or if an error has occurred. This audio-guided ATM enhancement costs an average of $3,500. Michael Hudson, the Director of Michigan State University's Resource Center for Persons with Disabilities was one of the first disabled members to be able to use a newly upgraded teller. "This is the first time I have ever been able to take full advantage of the features," he said. "Previously I had to memorize the keystrokes to perform transactions and the patterns for deposits and checking my balance were too long and complicated for memory. This was the first time I was able to independently carry out more than a withdrawal and the machine allows a higher level of confidence in what I'm doing."
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.