Here are typical staff profiles for an IT department at credit unions of three different sizes. These profiles are composites put together by CUES Tech Port based on results of its February 2001 Technology Staffing survey and conversations with subscribers to the CUES technology advisory service. Small – A $75 million credit union with 45 employees. The IT staff comprises 2.5 full-time equivalents (FTE.) 1.0
split between management, user support and vendor management. 1.0
split between network support, computer operations and other infrastructure management. 0.5
assigned to web page design and other PC programming. Medium – A $300 million credit union with 150 employees. The IT staff comprises 8.5 FTE. 1.0
management and supervisory duties. 1.0
computer operations (nightly processing, etc.) 2.5
network and technical support 2.0
PC programming and Web page design/maintenance. 3.0
training and end user support. Large – A $750 million credit union with 320 employees. The IT staff comprises 16.0 FTE. 1.0
department manager 1.0
administrative assistant/office/clerical 1.0
network supervisor 2.0
system engineer 1.0
PC technician 2.0
computer operations 1.0
core systems programming (interfaces, reports, release installation) 1.0
PC programmer 1.0
training 2.0
end user support 1.0
Web design/maintenance 1.0
special projects 1.0
other
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