"It would be great if we were able to get rid of predatory lenders, but we won't be able to get rid of subprime lenders because there's nowhere else for people who have had an unfortunate financial experience to go for loans." -Colleen Kelly, state governmental affairs director, CUNA "I'm optimistic about credit unions and their future. They're innovative, dynamic organizations that do a very good job of serving their members. The issue is to continue to build the relationship with members with more comprehensive services." – Mike Kitchen, president/CEO, CUNA Mutual Group "The rule of thumb for research – something is better than nothing. Regardless of size, credit unions should get feedback from their members in some way, shape or form." -Jon Haller, CUNA Market Research Director "You never want to surprise Congress. You always want to give them a sense of where you are and what you're doing and why you're doing it." -John McKechnie, CUNA's SVP of Governmental Affairs, explaining CUNA's reasoning for sending a letter to Capitol Hill informing lawmakers of the Renaissance Commission's final report.