Delivering and processing forms electronically helps credit unions cut costs, members save time and staff operate more efficiently is an area sometimes overlooked when it comes to plugging in new technology.
Historically, credit unions procured paper forms, which were expensive and bulky to handle and stockpile. In today's highly regulated environment forms processing is a particular pain point for credit unions that just increase in cost and complexity.
Tallahassee, Fla.-based CUSO and application service provider United Solutions Company determined alternative forms and processing not only could exist in the credit union market space but was necessary to help their bottom-line.
United Solutions set out to provide a new forms product priced right for the market. The CUSO developed a new forms product called OnCore Forms, in conjunction with Angel City Data, a platinum development partner for Apple. This product uses the Apple FileMaker Pro Software Engine to deliver what they describe as a fast, efficient and secure product.
"OnCore is really an in-and-out solution. We can take input from multiple sources and create outputs in the form of emails, text messages, text files, checks, receipts, and PDFs. It is much more than just forms processing," Jim Giacobbe, president and CEO, United Solutions Company, said. Giacobbe explained the product is very intuitive, with a message center that walks users through the process, "The software is attractive and user friendly."
OnCore processes and prints membership, loan forms and notices; provides workflow and uses digital signatures through multiple vendors; can print laser checks and starter checks; and offers members the option of printing, texting, and/or emailing receipts. The product is mobile optimized to work on iPads and smart phones, with integration to three different signature pad providers.
Deric Roberts, OnCore forms manager, described OnCore Forms as a forms management solution that allows financial institutions to electronically generate, populate, print and store all of their routine forms using one easy-to-use interface.
In addition, OnCore takes advantage of machine learning. The application, according to Roberts: learns a user's form preferences and adapts to them accordingly. "For example, if the user sets a 200% zoom level on a form, then the application learns this preference and will default to this zoom level for all future forms. The application has an admin console that provides detailed analytics on active users, devices, and all network activity."
For more about OnCore Forms read the full article in the Feb. 28 issue of CU Times.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
