Hackensack, N.J. based Vidyo, announced the $2.6 billion Vernon Hills, Ill. Baxter Credit Union is deploying its cloud-based video collaboration technology to connect members with several video-only branches in 2017.
BCU plans to use video to remotely link members, from their homes, mobile devices or in-branch, with credit union representatives and knowledge experts, for improved self-service and a better overall experience.
The credit union plans to leverage Vidyo to launch several video-only branches in remote locations. Because more than 65% of BCU members are not located near a branch; the video-only branches demonstrate the ability of next-generation video collaboration technology to help credit unions simultaneously increase both simplicity and member engagement.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
